Privacy policy

Privacy Policy

Last Updated: 24 July 2026

Liviora operates this website and online store, including all related information, content, features, tools, products, and services (collectively, the "Services"), to provide you with a secure and seamless shopping experience. Our store is powered by Shopify, which enables us to operate our online store and process your purchases securely.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy governs the collection, processing, and disclosure of your personal information.

By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our Services, we may collect the following categories of personal information:

  • Contact information (such as your name, email address, phone number, billing address, and shipping address).
  • Payment and transaction information.
  • Account information (where applicable).
  • Purchase history and order information.
  • Customer support communications.
  • Device, browser, IP address, and network information.
  • Website usage and browsing information.

How We Collect Your Information

We may collect your information:

  • Directly from you when you place an order, create an account, contact us, or subscribe to our communications.
  • Automatically through cookies and similar technologies when you browse our website.
  • From service providers who assist us in operating our business.
  • From trusted business partners and third-party services where permitted by law.

How We Use Your Information

We use your personal information to:

  • Process and fulfill your orders.
  • Process payments and provide order updates.
  • Arrange shipping and delivery.
  • Provide customer support.
  • Improve our website, products, and services.
  • Personalize your shopping experience.
  • Detect fraud and maintain the security of our Services.
  • Send marketing communications where you have provided consent.
  • Comply with legal and regulatory obligations.

Sharing Your Information

We may share your personal information with:

  • Shopify to operate our online store.
  • Payment processors to securely process payments.
  • Shipping and fulfillment service providers.
  • Technology providers that help operate our website.
  • Marketing and analytics partners where applicable.
  • Government authorities or legal bodies when required by law.

We only share information necessary to provide our Services or comply with legal obligations.

Shopify

Our store is hosted by Shopify.

Shopify processes certain personal information on our behalf to help operate our online store, process payments, fulfill orders, and provide related services. For more information about how Shopify collects and processes personal information, please review Shopify's Privacy Policy.

Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep our website functioning properly.
  • Remember your preferences.
  • Improve website performance.
  • Understand how visitors use our website.
  • Deliver relevant advertising where permitted.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and performance of our website.

Third-Party Links

Our website may contain links to third-party websites.

We are not responsible for the privacy practices or content of external websites. We encourage you to review their privacy policies before providing personal information.

Children's Privacy

Our Services are not intended for children.

We do not knowingly collect personal information from children. If we become aware that personal information from a child has been collected, we will take appropriate steps to delete it.

Security

We implement reasonable administrative, technical, and organizational measures to protect your personal information.

While we take reasonable steps to protect your personal information, no method of electronic transmission or storage is completely secure. Therefore, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to:

  • Provide our Services.
  • Fulfill legal obligations.
  • Resolve disputes.
  • Enforce our agreements.

Your Rights

Depending on applicable laws, you may have rights including:

  • Access to your personal information.
  • Correction of inaccurate information.
  • Deletion of your personal information.
  • Data portability.
  • Withdrawal of marketing consent.

To exercise any applicable rights, please contact us using the details below.

International Data Transfers

Your personal information may be processed or stored outside your country of residence where necessary to provide our Services.

Where required by law, appropriate safeguards will be implemented to protect your personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes.

Any updates will be posted on this page with a revised "Last Updated" date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

Email: hello@liviora.in

We aim to respond to privacy-related inquiries within 1–2 business days, although response times may vary depending on the nature of your request.