Terms of service

Last Updated: 24 July 2026

OVERVIEW
Welcome to Liviora! The terms "we", "us" and "our" refer to Liviora. Liviora operates this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Liviora is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services. 

SECTION 1 - ACCESS AND ACCOUNT 

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your name, email address, billing address, shipping address, phone number, and payment information. You represent and warrant that all information you provide is accurate, current, and complete and that you have all necessary rights to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make every reasonable effort to display our products, product descriptions, images, colors, and specifications as accurately as possible. However, actual product appearance may vary depending on your device settings, screen resolution, and other technical factors.

We do not warrant that the appearance, color, or quality of any product will exactly match what is displayed on your screen.

All product descriptions, pricing, availability, and specifications are subject to change without prior notice at our sole discretion. We reserve the right to discontinue any product or limit the quantity of any product offered to any customer, geographic region, or jurisdiction on a case-by-case basis.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. Liviora reserves the right to accept or decline your order for any reason at its sole discretion. Your order is not accepted until Liviora confirms its acceptance. We must receive and successfully process your payment before your order is accepted.

Please review your order carefully before submitting it. While we will make reasonable efforts to accommodate cancellation requests before an order is processed, orders that have already been processed or dispatched cannot be cancelled.

If we are unable to accept, modify, or cancel your order, we will attempt to notify you using the email address, billing address, or phone number provided at the time the order was placed.

Your purchases are subject solely to our Return & Refund Policy.

You represent and warrant that all purchases made through our Services are for your own personal or household use and not for commercial resale or export.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotional offers are subject to change without prior notice. The price charged for a product will be the price displayed at the time your order is placed and will be confirmed in your order confirmation email. Unless otherwise stated, displayed prices include applicable taxes but do not include shipping charges, customs duties, or other applicable fees, where relevant.

Prices displayed on our online store may differ from prices offered through other sales channels or third-party marketplaces. Promotional offers may be subject to separate terms and conditions. In the event of any conflict, the promotional terms shall prevail.

You agree to provide accurate, current, and complete billing, payment, and account information for all purchases made through our Services. You also agree to promptly update your account information whenever necessary so that we can complete your transactions and communicate with you.

You represent and warrant that:

(i) the payment information you provide is accurate and complete;

(ii) you are authorized to use the chosen payment method;

(iii) payment charges incurred by you will be honored by your payment provider; and

(iv) you will pay all applicable charges, including shipping fees and applicable taxes, where required.

SECTION 5 - SHIPPING AND DELIVERY

We work with trusted shipping and fulfillment partners to deliver your orders as efficiently as possible.

Estimated delivery times displayed on our website are estimates only and are not guaranteed. Delivery may be delayed due to courier operations, weather conditions, public holidays, customs procedures, remote locations, or other circumstances beyond our reasonable control.

Once your order has been handed over to the shipping carrier, we are unable to guarantee the exact delivery date.

Risk of loss or damage passes to you upon successful delivery of the order.

SECTION 6 - INTELLECTUAL PROPERTY

All content available on the Liviora website, including but not limited to text, graphics, logos, icons, images, product photographs, product descriptions, videos, designs, layouts, trademarks, and other materials, is the exclusive property of Liviora or its licensors and is protected under applicable intellectual property laws.

You may access and use our website solely for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, publish, transmit, display, sell, license, or otherwise exploit any part of our website or its content without our prior written permission.

The Liviora name, logo, branding, website design, product images, product descriptions, graphics, layouts, and other identifying marks are the intellectual property of Liviora or its licensors. Any unauthorized use, reproduction, or distribution of these materials is strictly prohibited.

Any third-party trademarks, logos, or brand names displayed on our website remain the property of their respective owners and are used solely for identification purposes where applicable.

All rights not expressly granted in these Terms of Service are reserved by Liviora.

SECTION 7 - OPTIONAL TOOLS

You may be provided with access to third-party tools as part of the Services that we neither monitor nor control.

You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of any optional third-party tools.

Any use by you of optional tools offered through the Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which such tools are provided by the relevant third-party providers.

We may also, in the future, offer new features, services, tools, or resources through the Services. Such new features shall also be deemed part of the Services and shall be subject to these Terms of Service.

SECTION 8 - THIRD-PARTY LINKS

Our Services may contain links to third-party websites, products, services, or other resources that are not owned or controlled by Liviora.

We are not responsible for examining or evaluating the content, accuracy, policies, or practices of any third-party websites. If you choose to access any third-party website, you do so entirely at your own risk.

We are not liable for any loss or damage arising from your use of third-party websites, products, or services. We encourage you to review the applicable terms and privacy policies of any third-party website before engaging in any transaction or providing personal information.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third-party provider.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Liviora is powered by Shopify, which enables us to operate our online store and provide our Services. However, all purchases made through our store are transactions directly between you and Liviora.

By using our Services, you acknowledge and agree that Shopify is not responsible for any aspect of any transaction between you and Liviora, including any issues relating to products, shipping, refunds, returns, warranties, or customer support.

You further acknowledge that Shopify and its affiliates shall not be liable for any claims, losses, damages, or liabilities arising from your purchases made through our store.

SECTION 10 - PRIVACY POLICY

ll personal information collected through our Services is handled in accordance with our Privacy Policy, which forms part of these Terms of Service.

Because our online store is powered by Shopify, certain personal information may also be collected and processed by Shopify to enable the operation, security, and improvement of the Services.

By using our Services, you acknowledge that you have read and understood our Privacy Policy and Shopify's Privacy Policy. For more information about how your personal information is collected, used, and protected, please refer to our Privacy Policy.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant Liviora a perpetual, worldwide, non-exclusive, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any medium for any lawful purpose, including improving, operating, and promoting our Services.

You represent and warrant that:

(i) you own or otherwise control all rights to the Feedback you submit;

(ii) your Feedback does not infringe the rights of any third party;

(iii) you have disclosed any compensation or incentives received in connection with submitting the Feedback, where applicable; and

(iv) your Feedback complies with these Terms of Service.

We are under no obligation to:

(1) keep any Feedback confidential;

(2) compensate you for any Feedback; or

(3) respond to any Feedback.

We reserve the right, but are not obligated, to monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, defamatory, abusive, fraudulent, misleading, obscene, or otherwise objectionable, or that violates these Terms of Service or the rights of any third party.

You agree that your Feedback will not contain false or misleading information, malicious software, spam, or unlawful material. You may not impersonate another person or misrepresent the origin of your Feedback.

You remain solely responsible for the accuracy and content of any Feedback you submit.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

SECTION 13 - PROHIBITED USES

You may access and use the Services only for lawful purposes and in accordance with these Terms of Service.

You may not use the Services:

(a) for any unlawful, fraudulent, or malicious purpose;

(b) to violate any applicable laws or regulations;

(c) to infringe upon our intellectual property rights or those of others;

(d) to harass, abuse, threaten, intimidate, defame, or discriminate against any individual or organization;

(e) to transmit false, misleading, or deceptive information;

(f) to upload or distribute viruses, malware, or any other harmful code;

(g) to send spam, unsolicited communications, or promotional material;

(h) to impersonate another person or entity;

(i) to interfere with or disrupt the security, functionality, or operation of the Services.

In addition, you agree not to:

(a) copy, reproduce, scrape, extract, or exploit any part of the Services without our prior written permission;

(b) collect or track the personal information of other users;

(c) use bots, spiders, automated scripts, artificial intelligence tools, or other automated methods to access or interact with the Services in violation of these Terms;

(d) attempt to bypass or interfere with any security features or access controls implemented by Liviora.

We reserve the right to suspend or terminate access to the Services if we believe these Terms have been violated.

SECTION 14 - AGENTS

14.1 This section ("Agent Terms") applies if you use, enable, or permit any software, service, or artificial intelligence system that performs automated or semi-automated actions ("Agent") to access or interact with our Services.

14.2 Any Agent accessing our Services must clearly identify itself and comply with all applicable requirements of these Terms.

14.3 Liviora reserves the right to limit, restrict, or block any Agent from accessing or interacting with the Services at any time.

14.4 Agents must:

(i) clearly identify themselves in all requests where technically possible;

(ii) not impersonate human users;

(iii) not bypass CAPTCHA systems or other security measures;

(iv) respond truthfully if asked whether an interaction is generated by an automated system; and

(v) comply with all applicable laws and these Terms of Service.

SECTION 15 - TERMINATION

We reserve the right to suspend or terminate your access to the Services, or any part of the Services, at our sole discretion and without prior notice if we believe you have violated these Terms of Service or applicable law.

Termination of your access does not relieve you of any obligations incurred prior to the date of termination.

The following sections shall survive termination of these Terms of Service: Intellectual Property, Feedback, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature are intended to survive termination.

SECTION 16 - DISCLAIMER OF WARRANTIES

The information provided through our Services is for general informational purposes only. While we make reasonable efforts to ensure that the information available on our website is accurate and up to date, we do not guarantee its completeness, accuracy, reliability, or suitability for any particular purpose.

All products and Services offered by Liviora are provided on an "as is" and "as available" basis, except where otherwise required by applicable law. To the fullest extent permitted by law, Liviora disclaims all warranties, whether express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, title, non-infringement, and uninterrupted availability.

We do not warrant that the Services will operate without interruption, be error-free, secure, or free from viruses or other harmful components. Your use of the Services is entirely at your own risk.

Nothing in these Terms excludes any warranty or consumer right that cannot be excluded under applicable law.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, Liviora, its directors, officers, employees, affiliates, contractors, service providers, partners, licensors, and Shopify shall not be liable for any indirect, incidental, consequential, special, punitive, or exemplary damages arising out of or relating to your use of the Services or any products purchased through the Services.

This includes, without limitation, damages for loss of profits, loss of revenue, loss of business opportunities, loss of data, or any other commercial losses, whether arising in contract, tort (including negligence), strict liability, or otherwise.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless Liviora, Shopify, and our affiliates, partners, officers, directors, employees, contractors, licensors, and service providers from and against any claims, losses, liabilities, damages, costs, and expenses (including reasonable legal fees) arising out of or relating to:

(1) your breach of these Terms of Service;

(2) your violation of any applicable law;

(3) your infringement of any rights of a third party; or

(4) your misuse of the Services.

We reserve the right to assume exclusive control of the defense of any matter subject to indemnification, and you agree to cooperate fully with us in defending such claims.

SECTION 19 - SEVERABILITY

 
If any provision of these Terms of Service is found to be unlawful, invalid, or unenforceable under applicable law, that provision shall be enforced to the maximum extent permitted by law, and the remaining provisions shall remain in full force and effect.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service, together with our Privacy Policy, Return & Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Liviora regarding your use of the Services and supersede any prior agreements or communications relating to the Services.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of any of your rights or obligations under these Terms of Service without our prior written consent.

Liviora may assign or transfer these Terms of Service, in whole or in part, without prior notice where permitted by applicable law.

SECTION 22 - GOVERNING LAW

These Terms of Service shall be governed by and interpreted in accordance with the laws of India. Any disputes arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of Uttar Pradesh, India. 

SECTION 23 - HEADINGS

 
The headings used in these Terms of Service are included for convenience only and shall not affect the interpretation of any provision.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, modify, or replace any part of these Terms of Service by posting changes on our website. Where required by applicable law, we will provide notice of material changes.

Your continued use of the Services following the posting of any changes constitutes your acceptance of those revised Terms of Service.

SECTION 25 - CONTACT INFORMATION 

If you have any questions regarding these Terms of Service, please contact us:

Liviora

Email: hello@liviora.in

We aim to respond to all customer inquiries within 1–2 business days.