Refund policy

Returns

We assess all return and refund requests on a case-by-case basis.

You may be eligible for a replacement or refund if:

Your item arrives damaged or defective.
You receive an incorrect item.
An item is missing from your order.
Your order is confirmed as lost during transit (after verification).

To request assistance, please contact us within 7 days of delivery at:

hello@liviora.in

Please include:

Your order number.
A description of the issue.
Clear photos or videos of the product, packaging, and shipping label (if applicable).

Providing complete information helps us review your request and resolve it as quickly as possible.

Return Authorization

Please do not return any item without contacting us first.

All return requests must be reviewed and approved by our support team. If a return is required, we will provide the appropriate return instructions and return address.

Returns sent without prior authorization may not be accepted.

Damaged, Defective, Incorrect or Missing Items

Please inspect your order immediately upon delivery.

If you receive:

A damaged product.
A defective product.
An incorrect item.
A product with missing parts.

Please contact us within 7 days of delivery at hello@liviora.in with your order number and clear photographs or videos of the product, packaging, and shipping label.

After reviewing your request, we will determine the most appropriate resolution, which may include:

A replacement.
A full refund.
A partial refund.
Another appropriate resolution, depending on the circumstances.

Non-Returnable Items

The following items are generally not eligible for return or refund:

Change of mind after purchase.
Incorrect product ordered by the customer.
Products showing signs of use, misuse, damage, or alteration after delivery.
Personalized or customized products.
Personal care or hygiene products once opened or used.
Gift cards.
Products marked as Final Sale or Clearance.

If you are unsure whether your item is eligible, please contact us before submitting a request.

Exchanges

We currently do not offer direct exchanges.

If you wish to purchase a different product, you may place a new order after your original request has been reviewed and resolved, where applicable.

Refunds

Once your request has been reviewed, we will notify you of the outcome.

If approved:

Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

If you have not received your refund within 10 business days after approval, please contact us at hello@liviora.in.

Return Shipping

If a return is required, we will provide the appropriate return instructions after reviewing your request.

Return shipping responsibilities, if applicable, will be communicated during the return approval process.

Please do not return any product without prior authorization from our support team.

Order Cancellations

Orders may be cancelled before they are processed and dispatched.

Once an order has been shipped, it cannot be cancelled. If you experience any issues after delivery, please contact us and we will review your request in accordance with this policy.