Shipping policy

Shipping Policy

Last Updated: 24 July 2026

Thank you for shopping with Liviora. We are committed to processing, dispatching, and delivering your order safely and as efficiently as possible.

Shipping Locations

We currently ship across India.

At this time, we do not offer international shipping.

Order Processing

Orders are processed within 1–2 business days after successful payment confirmation.

Orders are processed from Monday to Saturday, excluding public holidays.

Once your order has been processed, it will be dispatched to our shipping partner.

Delivery Time

Most orders are delivered within 10–14 business days from the date of dispatch.

Delivery times are estimates only and may vary depending on:

Your delivery location.
Product availability.
Courier service operations.
Weather conditions.
Public holidays.
Other unforeseen circumstances beyond our reasonable control.

While we strive to deliver every order within the estimated timeframe, delivery dates are estimates only and cannot be guaranteed.

Shipping Charges

Shipping charges, if applicable, will be calculated and displayed during checkout before you complete your purchase.

From time to time, Liviora may offer free shipping promotions on eligible orders.

Order Tracking

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking number and tracking link, where available.

You can use this information to monitor the progress of your shipment.

Delivery Delays

Occasionally, deliveries may be delayed due to circumstances beyond our control, including but not limited to:

Weather conditions.
Public holidays.
High order volumes.
Courier service delays.
Natural disasters or other unforeseen events.

We appreciate your patience and understanding should such delays occur.

Incorrect Shipping Information

Please ensure that your shipping address, phone number, and email address are accurate when placing your order.

Liviora is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect, incomplete, or inaccurate information provided by the customer.

Lost or Damaged Packages

If your order arrives damaged, is missing, or appears to be lost during transit, please contact us within 7 days of delivery at hello@liviora.in.

Please include:

Your order number.
A description of the issue.
Clear photographs or videos of the product and packaging, where applicable.

We will investigate the matter with our shipping partners and, where appropriate, provide a replacement, refund, or another suitable resolution in accordance with our Return & Refund Policy.